Shopping Online

You can shop anytime on our secure website: www.shopmaksu.com

To place an order, simply browse and select the items and sizes you wish to purchase, then click ‘Add to Bag’. When you're ready, click the shopping bag icon at the top right of the page to review your selections. You can continue browsing and return to your bag at any time.

Once you're happy with your selection, click ‘Checkout’. Choose to log in to your MAKSU account, create a new one, or continue as a guest. During checkout, you’ll have the option to enter any discount codes before completing your purchase.

After placing your order, you’ll receive a confirmation email with all the details.

If you experience any issues, please contact us through our Contact Us page before completing your order.

Shopping In Store

We would love to welcome you in person. Please visit our Stores page for details on locations, opening hours and contact information.

Yes, you can. Simply provide your personal, delivery and payment details at checkout to complete your purchase without creating an account.

You can add your discount code at checkout before you complete your order.

1. Add your chosen items to your shopping bag.
   
2. Go to Checkout.
   
3. Enter your discount or promotional code in the box labeled Discount code.
   
4. Click Apply and your total will update if the code is valid.

Unfortunately we are unable to amend the items, sizes or payment method on an order once it has been placed.

We can try to update the shipping details if they are incorrect. Please contact atencionalcliente@shopmaksu.com as soon as possible with your order number and the correct address details. However, we cannot guarantee that these changes will be made before your order is processed.

If we are unable to update your order in time, we may still be able to cancel it before it is dispatched, so that you can place a new order with the correct information.

Under the EU Consumer Rights Directive, you can withdraw from your purchase within 14 days from the day after your order is delivered to you or to a nominated person.

In addition to your legal rights, our internal order policy is as follows

• Customers have up to 15 minutes after placing an order to request a cancellation.
  
• After this time, we cannot guarantee that your order can be cancelled before it is processed.
  

We recommend that you email atencionalcliente@shopmaksu.com as soon as possible with your order number if you would like to cancel. Once an order has been placed it cannot be put on hold or amended, single items cannot be removed and extra items cannot be added. Only the entire order can be cancelled.

If your order has already been shipped or is in transit, it will not be possible to cancel it before it reaches you. In this case, you can still exercise your 14-day right of withdrawal by returning the goods to us in line with our Returns Policy.

We are sorry if your order has arrived incomplete. Please contact our Customer Care team as soon as possible so we can help resolve this.

To speed things up, please include

• Your full name
  
• Order number
  
• Details of the missing item
  
• Photos of the parcel and packing slip, if possible
  

We will review your order and the packing records and then arrange a suitable solution, which may include sending the missing item or issuing a refund

To create a new account, click on the My Account link in the top right corner of any page and complete the registration form.

Once your account is created, you will be able to

• View and manage your orders
  
• Save your delivery details for faster checkout
  
• Enjoy the exclusive MAKSU shopping experience.

To update your account details, log in by clicking on the My Account link. Once you are logged in, you can edit and update your personal information, addresses and contact details directly from your account page.

If you have forgotten your password, click on the ‘My Account’ tab. Under the log in section, you will find the option ‘Forgot your password?’. Click on this and follow the steps to recover your password by entering your email address.If you do not receive a password recovery email, please check your spam or junk mail folder, try the process again or contact us at atencionalcliente@shopmaksu.com for assistance.