Shopping Online

You can shop anytime on our secure website: www.shopmaksu.com

To place an order, simply browse and select the items and sizes you wish to purchase, then click ‘Add to Bag’. When you're ready, click the shopping bag icon at the top right of the page to review your selections. You can continue browsing and return to your bag at any time.

Once you're happy with your selection, click ‘Checkout’. Choose to log in to your MAKSU account, create a new one, or continue as a guest. During checkout, you’ll have the option to enter any discount codes before completing your purchase.

After placing your order, you’ll receive a confirmation email with all the details.

If you experience any issues, please contact us through our Contact Us page before completing your order.

Shopping In Store

We would love to welcome you in person. Please visit our Stores page for details on locations, opening hours and contact information.

Yes, you can. Simply provide your personal, delivery and payment details at checkout to complete your purchase without creating an account.

You can add your discount code at checkout before you complete your order.

1. Add your chosen items to your shopping bag.
   
2. Go to Checkout.
   
3. Enter your discount or promotional code in the box labeled Discount code.
   
4. Click Apply and your total will update if the code is valid.

Unfortunately we are unable to amend the items, sizes or payment method on an order once it has been placed.

We can try to update the shipping details if they are incorrect. Please contact uk.customercare@shopmaksu.com as soon as possible with your order number and the correct address details. However, we cannot guarantee that these changes will be made before your order is processed.

If we are unable to update your order in time, we may still be able to cancel it before it is dispatched, so that you can place a new order with the correct information.

Under the UK Consumer Contracts Regulations, you have the legal right to withdraw from your purchase within 14 days from the day after your order is delivered to you or to someone you nominate.

In addition to your statutory rights, our internal order policy is as follows:

Customers have up to 15 minutes after placing an order to request a cancellation. After this time, we cannot guarantee that the order can be cancelled before processing begins.

If you wish to cancel, we recommend contacting us as soon as possible at uk.customercare@shopmaksu.com with your order number.

Once an order is placed, it cannot be amended—this means we are unable to add or remove individual items, change sizes, or put the order on hold. Only the entire order may be cancelled within the 15-minute window.

If your order has already shipped or is in transit, cancellation is no longer possible. However, you may still exercise your right to withdraw within 14 days by returning the item(s) to us in accordance with our Returns Policy.

We are sorry if your order has arrived incomplete. Please contact our Customer Care team as soon as possible so we can help resolve this.

To speed things up, please include

• Your full name
  
• Order number
  
• Details of the missing item
  
• Photos of the parcel and packing slip, if possible
  

We will review your order and the packing records and then arrange a suitable solution, which may include sending the missing item or issuing a refund

To create a new account, click on the My Account link in the top right corner of any page and complete the registration form.

Once your account is created, you will be able to

• View and manage your orders
  
• Save your delivery details for faster checkout
  
• Enjoy the exclusive MAKSU shopping experience.

To update your account details, log in by clicking on the My Account link. Once you are logged in, you can edit and update your personal information, addresses and contact details directly from your account page.

If you have forgotten your password, click on the ‘My Account’ tab. Under the log in section, you will find the option ‘Forgot your password?’. Click on this and follow the steps to recover your password by entering your email address.If you do not receive a password recovery email, please check your spam or junk mail folder, try the process again or contact us at uk.customercare@shopmaksu.com for assistance.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

Your chosen method of payment will be charged at the time you place your order.

Please visit the Shipping page for our current options.

Your tracking link will be sent in your dispatch email. 

Please contact Customer Care if you have not received your tracking link.

Please don’t hesitate to contact Customer Care

If for any reason you’re not completely satisfied with your purchase, we offer free returns and exchanges within 14 days of receiving your order.

All items must be returned in new, unused, and unwashed condition, with no signs of wear or alteration. Garments must include all original tags, labels and accessories (such as belts) and be returned in the original packaging.

Footwear must only be tried on indoors and returned in perfect condition, inside their original box or dust bag.

Please note:

– For hygiene reasons, earrings are non-returnable.

To request a return or exchange, please follow the steps below:

Step 1: Contact Us

Email uk.customercare@shopmaksu.com using the subject line “Return” or “Exchange”, and include your UK order number (found in your Order Confirmation email).

– Briefly state your reason for return.

– For exchanges, specify your preferred size or colour.

Note: Exchanges are limited to size or colour changes only. If you’d like a different product, please place a new order.

Once we receive your email, we’ll send you a free Royal Mail returns label with further instructions.

Step 2: Prepare Your Parcel

– Ensure the item is unworn, in original condition, and securely packaged—ideally in the original packaging.

– Include a note with your order number inside the parcel so we can identify your return quickly.

Step 3: Attach the Returns Label

– Print and attach the Royal Mail label (sent to you via email) to the outside of your parcel.

Step 4: Return Your Parcel

– Drop it off at your nearest Royal Mail Post Office or Customer Service Point.

– Be sure to request a proof of postage and keep it until your return has been processed.

Once we receive and inspect your return, we’ll issue a refund to your original payment method, or process your exchange. A confirmation email will be sent once this is complete.

To request a return or exchange, please follow the steps below:

Step 1: Contact Us

Email uk.customercare@shopmaksu.com using the subject line “Return” or “Exchange”, and include your UK order number (found in your Order Confirmation email).

– Briefly state your reason for return.

– For exchanges, specify your preferred size or colour.

Note: Exchanges are limited to size or colour changes only. If you’d like a different product, please place a new order.

Once we receive your email, we’ll send you a free Royal Mail returns label with further instructions.

Step 2: Prepare Your Parcel

– Ensure the item is unworn, in original condition, and securely packaged—ideally in the original packaging.

– Include a note with your order number inside the parcel so we can identify your return quickly.

Step 3: Attach the Returns Label

– Print and attach the Royal Mail label (sent to you via email) to the outside of your parcel.

Step 4: Return Your Parcel

– Drop it off at your nearest Royal Mail Post Office or Customer Service Point.

– Be sure to request a proof of postage and keep it until your return has been processed.

Once we receive and inspect your return, we’ll issue a refund to your original payment method, or process your exchange. A confirmation email will be sent once this is complete.

It may take up to 14 days for your return to reach our warehouse. Once received, we will inspect the item(s) to ensure they meet the conditions outlined in our Returns Policy.

If approved, your refund will be processed and you’ll receive a confirmation email.

Please note: depending on your bank or card provider, it may take 5–7 working days for the funds to appear in your account.

If you believe you received a faulty item, contact us within 3 days of delivery at uk.customercare@shopmaksu.com, using “Faulty” in the subject line and including:

• Your order number
• Clear photos of the issue

If confirmed as faulty, you’ll receive a refund. Items damaged by misuse are not considered faulty.

For items purchased in-store, we offer exchanges for size or colour within 15 days of purchase, provided the items are unused, undamaged and in original condition. The original receipt must be presented for all exchanges.

Please note that in-store purchases are non-refundable. However, you may request a credit note for the equivalent amount, valid for 12 months from the date of issue.